@ehashman@toot.cat@viq Yes. There is a reason that Twitter and Dropbox are used by the wider public while use of Mastodon and NextCloud are largely confined to tech enthusiasts, and it's not decentralized ops.
Polished, usable, accessible, secure tech is going to win out against FOSS every time if it doesn't also deliver polish, usability, accessibility, security. And frankly, it should. Why is FOSS not meeting peoples' needs? Resourcing, imo.