A friend who used to do tech support told me that he learned that instead of asking "is it plugged in" it was better to ask the customer to unplug it and plug it back in. Then they might notice that it was unplugged but they don't have to admit it. I think about that a lot
@jamey "can you follow and check the power cable from your [insert device] all the way to the outlet to make sure it didn't somehow get damaged?"